Terms & Conditions
Welcome to Ash & Auk! These Terms and Conditions govern your use of our website (www.ashandauck.com) and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any transactions.
1. General
a. Ash & Auk is a trading name of Ash & Auk Ltd, a company registered in England and Wales under company number 15580804. References to "Ash & Auk", "we", "us" or "our" in these Terms and Conditions refer to Ash & Auk Ltd.
b. Our registered office is Top Floor Flat, 273 Stanstead Road, London, SE23 1HY, United Kingdom.
c. By using our website or placing an order, you confirm that you are at least 18 years old or have the legal capacity to enter into a legally binding contract.
d. These Terms and Conditions may be updated from time to time. Any changes will be published on our website and will apply to orders placed after the updated Terms and Conditions become effective. The Terms and Conditions applicable to an existing order will generally be those in force when the order was placed, unless a change is required by law or agreed with you.
2. Product Information
a. We make every reasonable effort to ensure that all product descriptions, images and other details provided on our website are accurate and up to date. However, colours may vary slightly due to differences in computer monitors, screens and device settings. Such variations do not affect your statutory rights, and all products will comply with their descriptions and applicable consumer protection laws.
b. All products offered by Ash & Auk are subject to availability. We reserve the right to discontinue or modify any product without prior notice. This will not affect orders that we have already accepted.
c. We reserve the right to correct genuine errors or inaccuracies on our website, including product descriptions, pricing and availability. If an error affects an order you have placed, we will contact you to discuss the available options before proceeding, where appropriate.
3. Orders and Order Acceptance
a. When you place an order through our website, you will receive an order confirmation email acknowledging receipt of your order.
b. An order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted. A contract between you and Ash & Auk Ltd will generally be formed when we send you a dispatch confirmation email, unless we expressly confirm acceptance at an earlier stage.
c. We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, suspected fraudulent activity or genuine pricing errors, subject to applicable law.
d. If we cancel an order after payment has been taken, we will arrange a full refund using the original payment method.
e. Once your order has been accepted, we will process it in accordance with the delivery arrangements communicated at checkout.
4. Pricing and Payment
a. All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated. The total price payable, including any applicable taxes and delivery charges, will be displayed at checkout before you complete your purchase.
b. Any applicable taxes will be reflected in the prices displayed on our website and at checkout.
c. Payment for your order can be made through the payment methods provided on our website. By providing your payment information, you confirm that you have the necessary authorisation to use the selected payment method.
d. Payments are processed securely through third-party payment providers. We do not store full payment card details on our own servers.
e. We reserve the right to correct genuine pricing errors and cancel orders affected by such errors, subject to applicable law. If your order is affected, we will contact you and refund any payment made if the order is cancelled.
5. Shipping and Delivery
a. Ash & Auk currently offers delivery to selected locations within the United Kingdom. Available shipping options, estimated delivery times and applicable delivery charges will be displayed at checkout.
b. Orders will be processed and dispatched within the estimated timeframe communicated at checkout or otherwise agreed with you. Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
c. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including delays caused by shipping carriers, adverse weather conditions and other logistical disruptions. If we become aware of a significant delivery delay, we will take reasonable steps to inform you.
d. Responsibility for the goods remains with Ash & Auk until the goods come into the physical possession of you or a person nominated by you to receive them, except where otherwise permitted by applicable law.
e. Customers are responsible for providing accurate and complete delivery information when placing an order. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, we may seek to recover reasonable additional delivery costs where permitted by law.
f. If an order is delayed beyond the agreed delivery period, you may have rights to cancel your order and receive a refund under applicable consumer protection laws.
g. Nothing in this section excludes or limits any statutory rights you may have in relation to delayed, missing or undelivered goods.
6. Returns, Cancellations and Refunds
a. Art Prints – Right to Cancel
You have the right to cancel your order within 14 days of receiving your art print.
To exercise this right, you must notify us within the 14-day cancellation period by contacting us at hello@ashandauck.com.
Once you have notified us of your decision to cancel, you will have a further 14 days to return the product.
b. Wallcoverings – Bespoke and Made-to-Measure Products
Our wallcoverings, including wallpapers and murals, are manufactured according to the individual measurements, dimensions and specifications provided by the customer.
As these products are made to the customer's individual specifications, they cannot be cancelled or returned due to a change of mind, in accordance with the applicable consumer protection legislation.
Customers are responsible for ensuring that all measurements and specifications provided when placing an order are accurate.
This exclusion does not affect your statutory rights if a product is faulty, damaged, defective or not as described.
c. Condition of Returned Products
For products eligible for return, goods should be sent back in their original condition, with any original packaging where reasonably possible.
Customers may handle and inspect products to the extent necessary to establish their nature and characteristics, as they would be able to in a physical shop.
We reserve the right to make a lawful deduction from a refund where goods have been handled beyond what is necessary to inspect them and their value has consequently diminished.
d. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or not as described, please contact us at hello@ashandauck.com as soon as reasonably possible, providing your order number and details of the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Your statutory rights may include repair, replacement, price reduction or a refund, depending on the circumstances.
Nothing in this policy limits or excludes your statutory rights.
e. Refunds
Where you exercise your statutory right to cancel an eligible order, we will refund the relevant amount, including the cost of standard delivery where required by law.
Refunds will generally be made using the original payment method unless otherwise agreed.
For statutory cancellation returns, refunds will be issued within the legally required timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
For faulty or defective goods, refunds and other remedies will be provided in accordance with applicable consumer protection legislation.
f. Return Shipping Costs
Where a customer exercises their statutory right to cancel an eligible order due to a change of mind, the customer is responsible for the direct cost of returning the product to us. This will be communicated before the order is placed.
Where a product is faulty, damaged, defective or incorrectly supplied, Ash & Auk Ltd will cover the reasonable costs of returning the product, where required by applicable law.
g. Statutory Rights
Nothing in these Terms and Conditions affects or restricts any statutory rights you may have under applicable UK consumer protection laws.
7. Intellectual Property
a. All content on our website, including but not limited to text, images, photographs, logos, artwork, designs and graphics, is the property of Ash & Auk Ltd or is used under appropriate permission or licence, and is protected by copyright and other intellectual property laws.
b. You may not reproduce, distribute, modify or commercially use any content from our website without our prior written consent.
c. Purchasing a print or wallcovering from Ash & Auk does not transfer ownership of the copyright or other intellectual property rights in the underlying artwork. All such rights remain with the relevant rights holder.
8. Limitation of Liability
a. Nothing in these Terms and Conditions shall exclude or limit any rights or remedies available to consumers under applicable law.
b. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
c. Subject to the above, Ash & Auk Ltd shall not be liable for any indirect or consequential losses that are not reasonably foreseeable, to the extent permitted by law.
d. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, provided that this does not affect any statutory rights or remedies available to you.
9. Governing Law and Jurisdiction
a. These Terms and Conditions, and any contracts entered into through our website, shall be governed by and construed in accordance with the laws of England and Wales.
b. Any disputes arising out of or in connection with these Terms and Conditions or the purchase of our products shall be subject to the jurisdiction of the courts of England and Wales.
c. Nothing in these Terms and Conditions is intended to exclude, restrict or limit any statutory consumer rights that customers may be entitled to under applicable law.
10. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as modified to the minimum extent necessary to make it valid and enforceable, where legally possible. If such modification is not possible, the relevant provision shall be severed, and the remaining provisions shall continue in full force and effect.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, your order or our products, please contact us using the details below:
Ash & Auk Ltd
Registered office:
Top Floor Flat, 273 Stanstead Road,
London, SE23 1HY,
United Kingdom.
Company registration number: 15580804
Email: hello@ashandauck.com
Website: www.ashandauck.com
Thank you for choosing Ash & Auk.
Effective Date: 11 November 2026